What to Look for in a Downtime Tracking Solution Partner  

More and more manufacturers want to start intelligently tracking downtime these days, but a lot of them aren’t sure where to begin. Typically, the first step you need to take involves finding yourself a partner who can offer an intuitive, scalable and flexible downtime tracking solution to meet your needs. But be warned – not all so-called “partners” are created equally. 

A Genuine Collaborator in Every Sense of the Term 

Maybe the most important thing to look for when choosing a downtime tracking solution partner has to do with their perspective about your relationship in general. You don’t need someone who is going to come in, offer you a generic solution and say “here, we’ve done our part, good luck.” You need someone who is ready to work with your business to build the best downtime tracking experience possible, regardless of what that looks like within the context of your business. 

Case in point: at Thrive, we only build things into our solution because our customers expressly ask for it. We never add something simply because it’s cool or flashy, or because we think the market needs it. 

Everyone in the industry is going in the same, complex direction. They’re adding more features, more functionality, more pointless automation – you name it. Because we actually listen to and collaborate with our customers, we’re actually going in the opposite direction at Thrive. We only build what you tell us to and we’re focused on creating something that allows you not to replace your workforce, but make the most out of them. 

Not Just an Easy Solution, But Effortless 

Another one of the major things to look for in a downtime tracking partner ultimately has to do with the level of support they’re willing to offer long after that initial purchase is made. 

At Thrive, it’s absolutely true that we’re always available to answer your questions about how our solution works – but honestly, we don’t think we’re going to get to that point. We purposely don’t offer training of any kind because we built our solution from the top down to be so easy that anyone can do it. It doesn’t matter if you’re talking about someone who has been with your business for years or who just walked in the door for the first time last week – they’ll be able to pick right up and get to work like an old pro. 

Other companies design software that is intentionally confusing and cumbersome so that they can sell you support services later – and that’s just now how we’ve ever done things and we’re certainly not going to start. If we have to train you on how to use our software, we believe that means we didn’t build it right to begin with. 

If you’d like to find out more information about what to look for in a downtime tracking solutions partner, or if you’d just like to learn more about our own downtime tracking and OEE management software to see more about what it can do, please don’t delay – contact Thrive today.