The Continuous Quality Improvement (CQI) is a quality management process that encourages all team members to continuously ask the questions, “How are we doing?” and “Can we do it better?” Here are a few ways that Thrive believes your company can benefit from CQI awareness:
It is Empowering
When you invite people at every level of the organization to get involved in daily improvement and take control over the processes that they operate, something remarkable happens. People begin to feel a certain pride of ownership. They start to care more about their workspaces and the quality of their deliverables. They ask questions and learn to avoid making assumptions. Suddenly you see people engaging in what’s known as “discretionary effort.” That’s what happens when people go beyond what is expected of them and do something more voluntarily. That alone has the power to transform organizations.
It Starts from a Place of Optimism
The very fundamental premise of continuous process improvement is, “It can be better.” That’s a pretty positive outlook from our point of view. Sure, problems will pop up and it often takes a lot of effort to replace the old way of doing things with something new, but if you believe in the power of positive change there isn’t much you can’t overcome.
It’s a Way of Life, Not an Event
Continuous improvement isn’t a one-time thing; it is something that can and should happen every single day. No process can ever be considered completely improved. When one cycle of change is finished, that means the next can begin.
When people start practicing continuous process improvement, they get much better at choosing the right tool for the job. They become willing to experiment with different approaches and learn what works best under which circumstances. In short, practicing continuous process improvement makes people smarter. What’s not to love about that?